Refund Policy Overview:
Thank you for choosing us. We take pride in providing high-quality IPTV services. Your satisfaction is our priority. This Refund Policy outlines our refund process in cases where you may be eligible for a refund.
Refund Eligibility:
We offer full refund for subscriptions canceled within the first 7 days from the date of purchase. After this period, no refunds will be provided.
Refund Process:
To request a refund, you must contact our customer support team at support@iptvnexo.com within the first 7 days of your subscription.
Please provide the following details in your refund request:
- Your full name.
- Transaction ID or order number.
- Date of purchase.
- Reason for the refund request.
Refund Amount:
Refunds requested within the first 7 days of the subscription will be processed as follows:
- If you have used the service during this period, the refund amount will be calculated based on the remaining days of the subscription, minus a processing fee.
- If you have not used the service at all, the refund will be processed minus a processing fee.
Processing Fee:
A processing fee will be deducted from the refund amount to cover administrative and transaction costs.
Refund Payment:
Refunds will be processed to the original payment method used during the purchase.
Refund Exceptions:
- No refunds will be provided after the 7-day period from the date of purchase.
- Refunds are not applicable to any additional services, add-ons, or features beyond the base subscription.
Contact Us:
If you have any questions or concerns about our refund policy, please contact us We are here to assist you.